Shipping Information

1. Delivery area

We currently ship to the following countries:

For the countries listed, the applicable shipping conditions of the carrier we use apply.

• Germany
• Austria
• Belgium
• Denmark
• France
• Italy
• Luxembourg
• Netherlands
• Poland
• Portugal
• Spain (mainland)
• Czech Republic

2. Exceptions to delivery areas

Certain territories that politically or administratively belong to one of the countries listed above are currently not served.

This applies in particular to:

The territories listed are currently not offered as delivery addresses in the online shop.

• Denmark: Faroe Islands and Greenland
• France: overseas territories and departments
• Italy: Livigno and Campione d'Italia
• Netherlands: non-European territories
• Spain: Canary Islands, Ceuta and Melilla

3. Production and delivery time

Estimated production time is currently approximately 14 days. Shipping time of the respective carrier is added.

The stated production time is an estimate and not a guaranteed delivery deadline. Actual delivery time may differ from the estimated delivery time in individual cases.

The estimated delivery time is shown to the customer before completion of the order.

If a significant delay becomes apparent, we will inform the customer where possible.

4. Shipping costs and gift vouchers

Applicable shipping costs are shown to the customer before completion of the order and before placing the binding order.

When redeeming a gift voucher, shipping costs for the respective order are generally not covered by the voucher value, unless stated otherwise in individual cases.

Actual shipping costs are shown before completion of the order.

5. Customs and import charges

For deliveries from Germany to the EU delivery areas we offer, customs documentation is generally not required.

For delivery areas we offer within the European Union, import duties generally do not apply for ordinary delivery within the EU.

Territories with special customs or VAT rules, in particular the exception areas mentioned in Section 2, are currently not served.

6. Damage in transit

Please inspect the shipment upon receipt where possible for externally visible damage.

In case of visible transport damage, please document the damage as promptly as possible and contact us at hello@myterrain.art, stating the order number.

Reporting transport damage is not a prerequisite for exercising your statutory rights regarding defects.